Overdue orders

An order can be confirmed but not yet fully paid, with a payment due date. Once that date passes and a balance is still owing, the order is overdue. The overdue list gathers these in one place so you can follow them up.

Note

Orders most often become overdue when up-front payment is off for the event, so people book now and pay later. But an order can fall overdue even with up-front payment on: if a card hold expired before it was captured, if the bank declined the capture (rare, for example a card caught up in fraud checks), or if an admin placed the order on someone’s behalf and they have not paid. See Payments.

Find overdue orders

Orders → Overdue

Orders past their due date, each showing how many days overdue it is and the balance owing, with the total outstanding across them all.

The Overdue list shows every confirmed order past its due date with money still owing. Each row shows how overdue it is and how much is left to pay. Across all events, the same list adds an event column so you can see where the outstanding balances sit.

Follow one up

On an overdue order you can:

• Email the customer to remind them, for example resending their order details.
• Add a payment, to record money once it arrives. See Manual payments.
• Extend the due date, to give the customer more time before the order counts as overdue again.
• Cancel the order, if it is not going to be paid. See Refunds and cancellations.
• View the order to see its full detail and history.

Tip

Extending the due date is the gentle option when someone just needs longer. Keep cancelling for orders you have decided will not be paid, since cancelling releases the tickets or add-ons back to availability.