Stations and profiles

A station profileA saved setup for one kind of check-in desk. It decides what an operator sees and does at that station: which tools appear, whether badges print automatically and to which printer, and which queue the station works from. You create a profile once and reuse it on every desk of that kind. is a saved setup for one kind of check-in desk. You create a profile once and reuse it on every desk of that kind.

Profile templates

Each profile starts from a template that sets what the desk is for. The template is fixed once the profile is created, so pick the right one to begin with:

• Check-In Desk. A standard desk for checking attendees in.
• POS Counter. A desk that sells and takes payment.
• Ops Desk. A general operations desk.
• Escalation. A desk for handling problems sent on from other desks.
• Merch Fulfillment. A merch table that hands over ordered goods.
• Security. A desk for security checks.
• Custom. A blank starting point you configure yourself.

Profile settings

A profile has three tabs.

General

• Name. What the profile is called, so operators can pick it at sign-in.
• Template. The kind of desk (fixed after creation).
• Register required. Turn this on if the desk will take payment, so it must have a register (a till) before it can be used. Leave it off for a desk that only checks people in.
• Queues. A merch queue to send attendees to when they have goods to collect, and a display queue to show on the desk’s standby screen. See Check-in queues.

Navigation

Choose which tools appear at the station, so operators only see what their desk needs: check-in, operations, the attendee list, the point-of-sale tabs, merch fulfilment, and the station’s own settings.

Hardware

• Hardware requirements. What the desk needs connected before an operator can use it: a terminal, a receipt printer, a badge printer, a cash drawer, or a card terminal. The sign-in profile picker shows which requirements a terminal meets.
• Badge printing. How and where badges print for this desk, covered on the Badge printing page.

Sharing a printer across desks

Do not require a badge printer on a profile whose desks share a printer attached to a neighbouring desk. The requirement is only met on the desk the printer is plugged into, so the sharing desks would fail their check. Leave the printer off the requirements and point at it through the badge printing settings instead.

How an operator gets a profile

There are two ways a desk ends up on the right profile:

• The operator picks one at sign-in. The profile picker lists the profiles and shows which hardware requirements the terminal meets, so the operator can choose the one that fits their desk.
• A terminal defaults to one. A terminal can carry a default station profile, set under IoT devices, so the right profile is chosen automatically and operators do not pick one each shift.

Operations → Station Profiles

Each desk type is one profile. Operators select one when they sign in, or a terminal can default to one.

Common profiles for an event

Most events need only a few profiles, reused across their desks:

• Standard check-in (Check-In Desk) for the main lines.
• Priority check-in (Check-In Desk) with a priority display queue for a faster lane.
• Escalation (Escalation) for problems sent on from other desks.
• Merch fulfilment (Merch Fulfillment) for a table handing over ordered goods.