Vouchers
A voucherA code a customer enters at checkout to get a discount on specific items, or to unlock an item that is otherwise unavailable to them. A voucher applies to the booking types, add-ons, or merch you choose, not to the whole order. It can be a single shared code or a set of unique single-use codes. is a code a customer enters at checkout to get a discount, or to unlock an item that is otherwise unavailable to them. This section covers creating and managing vouchers. For how a discount reaches an order, see Understanding orders.
What a voucher does
Section titled “What a voucher does”A voucher applies to specific items you choose, not to the whole order. You pick which booking types, add-ons, or merch it discounts, and by how much. There is no whole-order percentage and no minimum-spend voucher; a voucher only affects the items you point it at. Pointing it at several items is how you discount more than one thing.
A voucher can also unlock an item: let its holders order something that is turned off, hidden, or outside its sale dates. See Discounts and unlocks.
Kinds of voucher
Section titled “Kinds of voucher”When you create a voucher you choose how it can be used:
- Reusable: one shared code that anyone can use, with no limit on how many times.
- Limited use: one shared code that can be used a set number of times in total, after which it stops working.
- Individual codes: a batch of unique codes, each usable once. You generate as many as you need and hand them out individually. See Individual codes.
How customers use a voucher
Section titled “How customers use a voucher”Customers enter a voucher code while registering or checking out, and see the discount applied straight away, or a clear reason if the code is invalid, expired, or used up. They need to be logged in to use one. On the registration page, visitors who aren’t logged in see a prompt to log in and apply their voucher.
The voucher box shows on the registration page even when no tickets are on sale, so a voucher holder can always unlock a hidden or closed booking type.
Managing vouchers
Section titled “Managing vouchers”The voucher list shows each voucher’s code, label, kind, whether it is enabled, its dates, and how much it has been used.
You manage vouchers from Orders → Vouchers. The list shows how each one is being used: a running count for shared codes, or how many individual codes have been claimed.
To stop a voucher working, switch it off with its Enabled toggle rather than removing it, so its record and history stay intact.