Waitlist

Once a booking type sells out, the waitlist lets people register their interest, optionally leaving a card on file, so you can offer them a place if one frees up later, for example after a cancellation or when you add more inventory.

How it works

With the waitlist turned on, a sold-out booking type offers people the chance to join its waitlist instead of buying. They are added to a queue in the order they join. When a place becomes available, you offer it to the next person, who then has a set time to complete their booking.

The queue and offering a place

Registration → Prefill / Waitlist → (a waitlist entry)

A waitlist entry shows the person, their place in the queue, and the actions for offering them a spot.

Work down the queue in order. To give someone a place:

1. Open their entry (or select several from the list) and choose Offer.
2. Set how long they have to respond, in hours. The default is 48.
3. Send the offer.

The person is notified and can complete their booking within that window. If they left a card on file, it can be used for payment.

A waitlist entry moves through these states:

• Waiting: in the queue, no offer yet.
• Offered: an offer has been sent and the clock is running.
• Expired: the offer window passed without them booking, and they are back in the queue.

Tip

Offering to several people at once is a numbers game: offer more spots than you have if you expect some not to respond, but not so many that you oversell. You can offer or re-offer to several entries together from the list.

Re-offering, resetting, and cancelling

• Re-offer: send a fresh offer to someone whose offer expired (or is still open), with a new response window.
• Reset: put an entry back to the queue as if no offer had been made.
• Send email: message a person on the waitlist, for example to set expectations.
• Cancel: remove an entry from the waitlist. This cannot be undone.