Merch pickup

Merch pickupThe on-site step where an attendee collects the merch included with or bought alongside their ticket. Pickup usually happens at a dedicated merch table, prompted during check-in when the attendee has items to collect. is where an attendee collects the merch they ordered. There are two ways to run it, and you pick the one that fits the size of your event.

Two ways to run pickup

• At the check-in desk (smaller events). The operator who checks the attendee in also hands over their merch. Their ordered items appear on the main ticket details screen, and the operator marks each one fulfilled there. No dedicated table, queue, or extra hardware is needed.
• At a dedicated merch table (larger events). Check-in and merch pickup are split. During check-in, an attendee with merch to collect is sent to a merch queue, then comes to a separate table where an operator hands over the items and marks them fulfilled. This keeps the check-in line moving while merch is gathered and handed over in parallel.

Setting up a dedicated merch table

For the larger-event flow you set up a few pieces that work together. You use only the ones your event needs.

• A merch queue. A queueA named group that tickets are placed in so you can direct people to the right check-in desk, for example General, Priority, or Escalation. A queue is a label and a grouping, not a physical line: you decide which tickets go in it and which desks work from it. A ticket can be moved between queues by a rule or by an operator. attendees are sent to when they have items to collect. See Check-in queues.
• A merch station. A station profileA saved setup for one kind of check-in desk. It decides what an operator sees and does at that station: which tools appear, whether badges print automatically and to which printer, and which queue the station works from. You create a profile once and reuse it on every desk of that kind. using the Merch Fulfillment template, with that queue set as its display queue.
• A picklist print rule (optional). A queue auto-print rule of type Merch Picklist, pointed at the merch table’s receipt printer, so a picklistA printed list of the merch an attendee has ordered, used at the merch table to gather and hand over the right items. A picklist can print automatically when an attendee is sent to the merch queue. prints when someone joins the queue. Picklists are optional: skip this if you pre-pick items or read them off the screen instead.
• Included merch. Where you decide which items come with which tickets.

Keep checked-in attendees in the merch queue

Set the merch queue’s auto-remove option off, so an attendee stays in the queue after check-in until their items are handed over.

On the day

For how an operator works the table (handing over items, scanning a picklist, fixing a mistake), see Merch pickup in the At the door manual.