Stripe

Card paymentsA record of money received against an order, such as a card charge, a bank transfer, or cash taken at the door. An order can have several payments. When they add up to the order total, the order is fully paid; until then it is partly paid. on your site are processed through Stripe. Once one of your Stripe accounts is taking payments, cards taken at checkout, charges you make from an orderA single purchase placed at one point in time, such as one or more tickets and any add-ons bought together. Each order is placed by one person, who is normally also the one paying, and has its own invoice number. When one person registers several people at once (for example, a parent booking for their children), that is still a single order and one bill covering everyone in that booking., and card refundsMoney returned to a customer for all or part of an order. Card payments taken through the platform can be refunded automatically; payments made another way, such as bank transfer or cash, are returned by hand and recorded against a credit note. all run through it.

Connect Stripe

Payments → Stripe

The Stripe connection page, where you add a Stripe account and turn on payments.

Setting up happens on Payments → Stripe, in two steps. First you add a Stripe account, by creating a new one, linking one you already have, or entering your own API keys. Then you turn on payments for it. Nothing goes through an account until you turn it on.

For the full walkthrough of all three ways to add an account, and how to tell when checkout is ready, see Connect Stripe. For changing accounts later, turning payments off, and removing an account, see Managing your Stripe connection.

Tip

Test your setup with a real, low-value payment before you rely on it, and check the payment appears both on the order and in your Stripe dashboard.

Currency

Card payments are taken in your site’s currency, and Stripe only accepts certain currencies for a given account. If you change your site’s currency, confirm your Stripe account can accept the new one before going live. See the currency note in Settings.

Fees

Whether the card processing fee is built into your prices or added as a surcharge at checkout is set in Settings.

Note

Payouts to your bank, refunds you are unsure about, and disputes or chargebacks are all handled in Stripe itself. Use Stripe for the money side; use EventDrake for what a payment means for the order.