Customising an email

This page covers the everyday edits: changing an email’s wording and making small design tweaks. For the full set of placeholders and tips on keeping a template reusable, see Placeholders and tips.

Open a template

Email → Email Templates

Each row shows the email’s name, with a column for your site-wide version and a column for a chosen event’s version.

Go to Email Templates and find the email you want.
To customise it everywhere, edit (or create) the version in the site-wide column.
To customise it for one event, choose the event at the top of the event column, then create a version there. A new event version starts as a copy of your site-wide version if you have one.

Edit the subject and body

The editor has two parts:

Subject: the plain-text subject line. You can drop placeholders into it, such as the event name.
Body: the email’s content and design, written in MJML. For a wording change, find the text and edit it in place. For layout changes, edit the surrounding markup.

Two buttons help you add things without typing them by hand:

Variable inserts a placeholder, such as the recipient’s name. The list shows only the placeholders available for this email. See Placeholders and tips.
Link inserts a link, using your site’s web address so it keeps working if your domain changes.

Preview as you work

A live preview sits beside the editor and updates as you type. You can:

Switch between desktop, tablet, and mobile widths to check how the email reads on each.
Turn on mock data to fill the placeholders with realistic sample values, so you can see the finished email as a recipient would.

There is no test-send. The preview with mock data is how you check your work before saving.

Save

Save to apply your version. It takes effect for emails sent from that point on. Emails already sent are not affected.

Undo a customisation

There is no separate revert button. To undo a customisation, delete your version:

For a sign-in email, deleting restores the built-in one.
For an order, ticket, or support email, deleting stops that email sending, because there is no built-in version to fall back on.