Support
Support is a help desk for questions and issues from your attendees. Anyone can raise a ticket, including through your public contact form, and your support staff work them to resolution.
Working tickets
Section titled “Working tickets”On a ticket, staff can comment and change its status, reassign it to a person or a role, re-categorise it, and link related orders. Tickets move through a status flow from new, through awaiting a reply, to resolved.
Categories
Section titled “Categories”You manage the categories tickets are filed under. Each category has a name, where it can be used (the contact form, the support form, or internal reassignment), a notification email, and a default person or role its tickets are assigned to.
Settings
Section titled “Settings”See Settings for the support options, including the default sender for support emails.